酒店预订员岗位职责
| 适配人群 | 预订专员，客服代表，差旅助理 | 使用场景 | 酒店预订，国际差旅，海外出行 |
|---|---|---|---|
| 设立背景 | 公司做酒店预订业务，客户要订房，得有人专门接单处理。 | ||
| 核心职能 | 帮客户订全国和海外酒店房间。处理订单确认、取消、改期这些事。 | ||
| 工作内容 | 接电话、回邮件订房。查房态、通知客人、答咨询。 | ||
| 协作关系 | 跟销售同事对接客户需求。向主管汇报异常订单。和酒店供应商打电话问房量。 | ||
岗位职责：
1.接受线上、线下客户对全国酒店客房的预订需求，协助进行酒店客房的预订;
2.处理海外酒店订单的预订、确认、取消、变更等一系列的工作;
3.与国内外供应商接触，及时掌握酒店的房间状况，为客人预订酒店，并通知客
人等;
4.通过电话或邮件为客户预订国际酒店，解答客户疑问;
5.接听客户对酒店产品信息的咨询电话，并予以解答。
任职要求：
1.中专及以上学历，普通话标准，谈吐礼貌，态度谦和，有良好的语言表达能力和
应变能力;
2.英语阅读能力较好，大学英语四级以上;
3.有相关酒店预订专员经验。
酒店预订员岗位职责：酒店预订部人员
| 适配人群 | 预订部经理，预订文员，前厅运营主管 | 使用场景 | 团体订房受理，散客电话预订，房态实时管控 |
|---|---|---|---|
| 设立背景 | 酒店要接住客人订房电话和传真，得有人管系统、盯房态、做报表，不然房间卖不出去。 | ||
| 核心职能 | 管订房系统、回电传传真、核对订单、做周月报、安排vip到店、培训下属。 | ||
| 工作内容 | 看电传传真、回客人电话、改取消订单、打订房单、发备忘录、做销售分析表。 | ||
| 协作关系 | 向市场营销总监汇报，带预订员，和销售部换房态信息，跟旅行社对订房，帮前厅准备资料。 | ||
酒店预订部人员岗位职责与素质要求
(一)预订部经理
直接上级:市场营销总监
直接下属:预订员
岗位职责：
1.与市场营销总监密切配合，受市场营销总监领导。
2.熟悉酒店营销策略和年度、月度经营指标。
3.了解旅行社的订房情况，根据市场的要求制定本酒店客房政策。
4.建立一套完整合理的客房预订方案并负责档案存放，每日向总监报告订房情况。
5.负责预订系统的全面工作。新查阅每份预订电传、传真和其他信函，对每项预订要求予以认真回复，对每个已确认的预订进行核实，争取预订尽可能兑现。
6.与销售部交流团体预订受理情况，协助销售部订房，提供房数、房态和房控情况。
7.负责制作、保存和分送周报表，月报表，反映房间订房情况。
8.认真解答客人的电话及寻价，报价要清楚，处理好客人的特殊要求。
9.负责检查所有报表的准确性。
10.培训并督导其下属完成总监及上级分配的其他工作。
(二)预订文员
直接上级:预订部经理
直接下属:无
1.在预订部经理的指导下工作。
2.接收和处理有关散客和团体订房的电话、电传和文件。
3.核对团体订房和散客订房的变更和取消情况。
4.打印和处理由销售部送来的团体订房单或变更单，并按规定安排好散客和团队的订房及订餐。
5.负责发出各种信件、传真、备忘录，与旅行社及其他客户落实订房事宜。
6.准备第二天的"vip"到店计划安排及有关资料，经预订部经理审核后交市场营销总监。
7.每月底做房间销售分析表，分送市场总监，总经理，及有关部门。
素质要求
基本素质:工作认真、细致、踏实、听力好、语言清晰。
自然条件:身体健康、年龄20岁以上，女性为佳。
文化程度:大专文化程度。
外语水平:高级英语水平，本岗位业务的听、说、读、写达到熟练。
工作经验:在中外合资酒店中做过前厅工作，做过预订者尤佳。
酒店预订员岗位职责：酒店预订
| 适配人群 | 酒店销售总监，酒店解决方案专家，大中华区业务负责人 | 使用场景 | 酒店采购管理，企业差旅服务，酒店分销优化 |
|---|---|---|---|
| 设立背景 | 公司要扩大大中华区酒店合作业务，需要有人带队做销售和策略。 | ||
| 核心职能 | 带销售团队，定销售方向，管酒店合作，推新工具，找新市场。 | ||
| 工作内容 | 开销售复盘会，跟总部做项目，谈连锁酒店和技术伙伴，优化利润。 | ||
| 协作关系 | 向总部汇报，跟销售团队一起干活，和产品、技术、市场部门常沟通，对接酒店客户。 | ||
director of hotel solutions/酒店合作部总监 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司，hrs，驿舒达 we are looking for a shanghai based director of hotel solutions greater china (m/f) to lead a sales team and steer and prioritize sales activities.
at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business travelers to search， book and stay in control of their hotel accommodation. it is our goal to make the booking experience simple and smart. our booking portals combine more than 850，000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to expand and employs more than 1，500 people in 28 offices across the world.
our business unit hotel solutions takes care of the procurement of the hrs group. this means， our sales colleagues engage with our hotel partners in order to support them maximizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.
to fuel our international growth we are looking for entrepreneurial minds， who are passionate and result-driven， have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs
the challenge you are up for
take ownership for agreed targets and the optimization of margins achieved in the managed markets
plan and implement sales strategies and sales initiatives in greater china region
re-design processes and implement new tools to raise efficiency and effectiveness
coordinate and take over strategic projects with headquarter organization
manage strategic chain and technology partnership in greater china region
identify and develop new market opportunities
organize and implement regular sales review meetings
proactively communicate with other departments in order to achieve the best results for your teams and our partners
act as a national and international representative and industry thought leader for hrs
the commitment you bring
a good to excellent business-related university degree
several years of work experience in the hospitality or tourism industry， preferably in the field of sales， marketing or hotel purchasing
enjoying client contact， consulting and sales activities
mobility， flexibility and ability to work under pressure
fluency in english， both spoken and written
the reward you get
a high impact hotel sales role with high degrees of responsibility and autonomy
plenty of room for personal growth and professional development
a highly talented， passionate and international team that revolutionizes the travel industry
strong team performance and a transparent results focus towards one shared direction
a modern working environment with flexible working hours
酒店预订员岗位职责（优选3篇）
